Cancellation & Refund Policy

Last Updated: May 8, 2026

1. Refund Eligibility

We strive to provide a high-quality educational experience. You may be eligible for a refund under the following specific circumstances:

• Unauthorized Transactions: Verifiable cases where your card was used without your permission.
• Duplicate Charges: Cases where our system processed the same order twice.
• Immediate Error: If you purchased the wrong tier and contact us before initiating any dialogues with the AI.

2. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Subjective Quality: Because AI output is dynamic, we cannot offer refunds based on the personality or specific historical perspective provided by the "Voices."
• Service Used: If you have initiated a dialogue and received AI-generated responses, the digital service is considered "consumed."
• Change of Mind: Once access is granted and the service has commenced, "change of mind" is not a valid basis for a refund.

3. Duplicate Charge Handling

If you notice identical charges on your statement for a single intended purchase, please notify us. We will investigate our logs and, upon verification, refund the extra charge to your original payment method.

4. Technical Failure Handling

If a verified technical failure on our side prevents you from accessing your purchased tier for more than 24 consecutive hours, we will, at your request, provide a pro-rata refund or credit your account with additional perks.

5. Refund Request Process

To initiate a request, you must follow these steps:

• Email help@speaktoheaven.com or use our Contact Page.
• Include your Full Name, the Email Address used for the purchase, and your Transaction ID.
• Provide a brief explanation of the reason for the request.

6. Response & Posting Timeframes

Response Time: Our support team will review your request within 3-5 business days.

Posting Time: Approved refunds may take 5-10 business days to appear on your bank statement, depending on your financial institution.

7. Statutory Rights (UK/EU)

In accordance with the UK Consumer Rights Act 2015, you expressly acknowledge that by accessing the digital content provided by Legend Speak, you waive your right to a 14-day "cooling-off" period once the service has commenced.